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Unusual/Ghost surfing cost abroad

  • 23 November 2022
  • 1 svar
  • 17 visningar

Hi, This is regarding the number 07XXXXXXX - one of the four family subscriptions used by my husband who has been in a gulf country since September 2022. It is so strange that his surfing cost is SEK512 for this month as of now (12:14 PM). I have checked (attached below) and it shows that he was charged even for 0 MB surfing. In fact, he uses a local number there and maintains the Swedish one only for incoming calls and SMSs. Kindly check and correct it accordingly.

 

 

 

 


1 svar

Användarnivå 6
Emblem +8

Hello🙂, @salina3k 

To get the best overview of how these expenses have arisen. So it is best to contact customer service, so they can look into the matter.

https://www.tre.se/support#kontaktaoss

My guess could be that it could be a charge for incoming calls / sms or started "mb" surfing, alternative 3 answers or something similar in the background.

 

 

https://www.tre.se/support#kontaktaoss

Hope you get some clarity on this.

Etc. F

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