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Invoice number is higher than normal

  • January 9, 2024
  • 1 svar
  • 36 visningar
H

Hi,

I hope this message finds you well. I recently received my invoice for January 2024 and noticed a charge of 87.85 SEK for the Apple One subscription. I initially had a three-month free trial, which I canceled before the trial period ended. However, I am uncertain why I am being billed for the subscription.

Could you please investigate this matter and provide clarification on the charges? I appreciate your prompt attention to this issue and look forward to resolving it as soon as possible.

Thank you for your assistance.

Best regards,

Hamed

 

Bäst svar av JeppePeppe

Hello @HKIANI!

I’m sorry for the inconvenience. From the screengrab you provided, it looks to me as if the Apple One service haven’t been terminated yet. Did you do it yourself via Mitt3? 

I recommend contacting our customer service here, so that we can help you confirm the canceled service. 😊

1 svar

JeppePeppe
Community Manager
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  • JeppePeppeCommunity Manager
  • Community Manager
  • Svar
  • January 10, 2024

Hello @HKIANI!

I’m sorry for the inconvenience. From the screengrab you provided, it looks to me as if the Apple One service haven’t been terminated yet. Did you do it yourself via Mitt3? 

I recommend contacting our customer service here, so that we can help you confirm the canceled service. 😊

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