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GlobalProtect with Zyxel NR5103EV2

  • 1 april 2025
  • 1 svar
  • 33 visningar
1

Hi!

My company uses GlobalProtect for secure remote access: https://www.paloaltonetworks.com/sase/globalprotect

Everything used to work just fine when working from home and using GlobalProtect. My broadband provider used to be Tele2. Recently, I switched to Mitt3 and got the Zyxel 5G router. Ever since, when I use GlobalProtect, everything suddenly slows down and I am not able to connect or get any speed at all… no website loads all the way… usually things begin to time out as well. This is problematic when trying to access work servers or services from home. I contacted the IT department at my company and they said there is nothing they can do from their end and said it’s something that only the ISP can handle.

 

Anyone found any way around this?

Bäst svar av Karl Von Bredband

Hi,

About 2 years ago, we had an issue with some VPN providers causing traffic to get “fragmented” resulting in very low speeds. This was addressed on our end back then, and it resolved the issue.

 

I also know, that some VPN vendors struggle with IPv6, which is something all we are pretty ahead of the curve on. Which could also be an issue, if the VPN doesn't support IPv6.

 

I would recommend contacting our broadband support, but also supply them with as much information as your employer allows.

 

(IP of the VPN is preferable, as it makes it finding the root cause of the issue a lot easier).

But also as exact timestamps as possible is minimum of what we would need to identify the root cause, of when you connect/setup a VPN connection.

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1 svar

Karl Von Bredband
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Hi,

About 2 years ago, we had an issue with some VPN providers causing traffic to get “fragmented” resulting in very low speeds. This was addressed on our end back then, and it resolved the issue.

 

I also know, that some VPN vendors struggle with IPv6, which is something all we are pretty ahead of the curve on. Which could also be an issue, if the VPN doesn't support IPv6.

 

I would recommend contacting our broadband support, but also supply them with as much information as your employer allows.

 

(IP of the VPN is preferable, as it makes it finding the root cause of the issue a lot easier).

But also as exact timestamps as possible is minimum of what we would need to identify the root cause, of when you connect/setup a VPN connection.

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