Wifi internet not working on samsung phones

The internet on wifi connection is not working on Samsung phones in household. I have tried to reset network settings on the phone.

As a result we have to switch on mobile data and mobile data is getting finished before end of month.

Please suggest me a solution or send me a different model of modem or cancel the contract in worst condition.

Community Manager

Hello @saifullah.ansari! 👋

Sorry to hear about the inconvenience. To get started, I’d like to ask a couple questions to get a better understanding of the situation:

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Nykomling

Yes

I have broadband with two sims

There are 2 samsung phones that are having problems

Community Manager

Thanks @saifullah.ansari!

I recommend to first off do a reset of your router

there should be a reset button at the back of the router, often a hole that you’ll need to use a needle or a pen to press.
Hold down the button for 15 seconds or until the lights start flashing.
After the lights are stable, turn the router off and on.

Try to connect your phone to the router again. Please come back to this topic if it still doesn’t work!

Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.

Anmäl dig