Hi, I would like to know what speed should I expect of this network. I am getting a constant 1.3Mbps... it feels like dial-up.
I was "lucky" today to see above 2 Mbps...but still.
Svar
Slow speed on broadband
Bäst svar av Pettersson
First I’d like you to try to reset your phones network settings. This is done in Settings > System > Reset > Network settings reset and then follow the prompts. Please note that all saved WiFi-networks also will be deleted. When this is done, please try to test your speed again.
If it did not help: do you know if you would have the possibility to test another phone with Three at the same places - alternatively your sim card in another phone? Just to see if the it is a problem with the network or something with your phone.
I know that it might seem a bit cumbersome, but it is to understand why you are getting speeds those speeds.
- Superhjälte
Hi,
the speed is affected by many things - how many users are in your area, where you are in relation to the cell tower etc. But your speed is not good, and you should be able to get higher speeds.
Have you tried to do a Speedtest on another place or another time? Do you still get the same speeds? When you use the Speedtest app, please select “Hi3G Access” as the server as well, to minimize other factors.
- Superhjälte
Hi,
I have a Motorola G6 plus.
I tested again at various times through the day and I see both extremes, see the picture attached.
Regards,
Cristian
- Superhjälte
- Svar
First I’d like you to try to reset your phones network settings. This is done in Settings > System > Reset > Network settings reset and then follow the prompts. Please note that all saved WiFi-networks also will be deleted. When this is done, please try to test your speed again.
If it did not help: do you know if you would have the possibility to test another phone with Three at the same places - alternatively your sim card in another phone? Just to see if the it is a problem with the network or something with your phone.
I know that it might seem a bit cumbersome, but it is to understand why you are getting speeds those speeds.
Hi,
I did the settings reset, as advised. I don't notice any notable change. The download speed is now at 18 Mbps.
- Superhjälte
Hi,
Now I can see an improvement in speed. We can consider the case closed for now.
Thank you for your support!
Regards,
Cristian
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