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Besvarat

Connection issue

  • December 6, 2025
  • 1 svar
  • 33 visningar

Two months ago, I started having problems with my Wi-Fi connection. Sometimes it works, and sometimes it doesn’t work at all. Of course, the bills are paid on time, so this shouldn’t be happening. I contacted support earlier, and they advised me to move the router closer to the window and restart it there. I did that, but it didn’t help, so I don’t know what else could be causing the issue.

Bäst svar av Limpen

Hi ​@Yulia, welcome to 3Community! 👋🏻

Sorry to hear that the WiFi isn’t working as expected.

I recommend you contact our customer service again for further troubleshooting. They can also submit a fault report if your problem can’t be solved through regular troubleshooting.

1 svar

Limpen
Community Manager
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  • Moderator
  • Svar
  • December 9, 2025

Hi ​@Yulia, welcome to 3Community! 👋🏻

Sorry to hear that the WiFi isn’t working as expected.

I recommend you contact our customer service again for further troubleshooting. They can also submit a fault report if your problem can’t be solved through regular troubleshooting.