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P
Pelin_E
Nykomling
February 9, 2025
Besvarat

About my invocie

  • February 9, 2025
  • 3 svar
  • 82 visningar

Hi,

I have been charged an extra 10GB every month eventhough I am not exceeding the 20GB I have in my subscription.

The invoice is attached.

Can you check why?

Best,

Pelin

Bäst svar av Limpen

Hi ​@Pelin_E, welcome to 3Community! 👋🏻

I’ve removed the image as it violates our guidelines. It appears to resemble a monthly subscription for data refill.

In this case, I recommend contacting our customer service for assistance in removing it and clarifying why it was added in the first place.
You can reach them here

 

// We have edited your post because sensitive data violates our guidelines. The decision has been taken after we drew attention to the post on 3Community. //

// You can appeal the decision within six months here: https://community.tre.se/p/overklaga-modereringsbeslut. For more information on this, please visit https://pts.se/ //

3 svar

Limpen
Community Manager
LimpenCommunity ManagerSvar
Moderator
February 10, 2025

Hi ​@Pelin_E, welcome to 3Community! 👋🏻

I’ve removed the image as it violates our guidelines. It appears to resemble a monthly subscription for data refill.

In this case, I recommend contacting our customer service for assistance in removing it and clarifying why it was added in the first place.
You can reach them here

 

// We have edited your post because sensitive data violates our guidelines. The decision has been taken after we drew attention to the post on 3Community. //

// You can appeal the decision within six months here: https://community.tre.se/p/overklaga-modereringsbeslut. For more information on this, please visit https://pts.se/ //

Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.
P
Pelin_ETrådskapare
Nykomling
February 10, 2025

Hi,

Thank you!

Is there a mail address instead of an AI chatbot where I can talk to an actual human being?

Limpen
Community Manager
LimpenCommunity Manager
Moderator
February 10, 2025

Hi,

Thank you!

Is there a mail address instead of an AI chatbot where I can talk to an actual human being?

Yes, we do have email support, but they do not handle inquiries regarding specific invoices.

If you chat with our AI chatbot, it will transfer you to a live agent who can assist you, if needed 🙂

Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.
Policy mot missbruk
Överklaga ett moderereringsbeslut
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