Hi ​@Pelin_E, welcome to 3Community!

I’ve removed the image as it violates our guidelines. It appears to resemble a monthly subscription for data refill.

In this case, I recommend contacting our customer service for assistance in removing it and clarifying why it was added in the first place.
You can reach them here

// We have edited your post because sensitive data violates our guidelines. The decision has been taken after we drew attention to the post on 3Community. //

// You can appeal the decision within six months here: https://community.tre.se/p/overklaga-modereringsbeslut. For more information on this, please visit https://pts.se/ //

Hi,

Thank you!

Is there a mail address instead of an AI chatbot where I can talk to an actual human being?

Yes, we do have email support, but they do not handle inquiries regarding specific invoices.

If you chat with our AI chatbot, it will transfer you to a live agent who can assist you, if needed