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Gualtiero
Rookie
July 17, 2024
Besvarat

What happen to my automatic windrow from my bank account?

To whom it may concern,

 

I will have to take this in English, I hope it is not a problem.

 

I have been your customer for more then 5 years, and I have not changed anything from my bank, but it seems like the direct debit I have set up with you is now not working anymore, and I had to pay from a different bank today since I had my phone deactivated. Can you please let me know what has gone wrong, since I had no communication about this?

 

regards

Gualtiero

Nils
NilsSvar
Moderator
July 18, 2024

Try restarting your phone and it should work! Also check you have E-invoice or automatic withdrawal through autogiro. If you have E-invoice you have to manually approve the invoice for it to be paid. Otherwise nothing will be withdrawn.

I suggest you somehow contact your bank to look into this.

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7 svar

Superhjälte
PetterssonSuperhjälte
Superhjälte
July 17, 2024

@Gualtiero Hello,

 

can you check with your bank to see if the agreement is still active? 

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GualtieroTrådskapare
Rookie
July 18, 2024

No I do not have access to that bank account anymore since I lost my bank ID and I have now move abroad there is no way for me to retrieve it. 

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GualtieroTrådskapare
Rookie
July 18, 2024

anyway I made the payment yesterday, but I still have no network today!

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Nils
Moderator
NilsModeratorSvar
Moderator
July 18, 2024

Try restarting your phone and it should work! Also check you have E-invoice or automatic withdrawal through autogiro. If you have E-invoice you have to manually approve the invoice for it to be paid. Otherwise nothing will be withdrawn.

I suggest you somehow contact your bank to look into this.

Translate
Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.
GualtieroTrådskapare
Rookie
July 18, 2024

I will check with my bank, but as I said I had a contract with you for over 5 years and I never changed anything

thanks

regards

 

Gualtiero

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GualtieroTrådskapare
Rookie
July 18, 2024

I also restarted my phone like you suggested but I still have no network!

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GualtieroTrådskapare
Rookie
July 18, 2024

never mind it worked now...

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