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simone dell'aquila
Registrerad användare
October 22, 2019
Besvarat

eSIM iPhone XR not working

Hello! I can’t finalize my eSim abonament. I have this problem (attached).

Can someone help me? thank you 

 

 

[Redigerat] - Ämnet har flyttats till teknisk support - Ämnets titel har redigerats för att reflektera innehållet bättre

 

    PetterssonSvar
    Superhjälte
    October 24, 2019

    @simone dell'aquila I see! Just to try, what happens if you change your region to Sweden just when you try to set it up? Settings → General → Language and region → Region → Sweden. It shouldn't make any difference, but it's worth a try. Also, try to generate a new eSIM QR-code on “Mitt3” and see if it makes any difference. 

     

    Do you get the same error message? Do you know if you iPhone may be locked to your Italian carrier? 

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    5 svar

    Superhjälte
    PetterssonSuperhjälte
    Superhjälte
    October 24, 2019

    Hi!

     

    Do you have get any error message when you try to set this up in your phone? Do you have a working WiFi-connection when you try to set up your eSIM?

    Translate
    Har mitt svar hjälpt dig? Gilla eller markera som bästa svar för att hjälpa andra 🤓
    Nils
    Moderator
    NilsModerator
    Moderator
    October 24, 2019

    Hi!

     

    Do you have get any error message when you try to set this up in your phone? Do you have a working WiFi-connection when you try to set up your eSIM?


    Hi ​​​@simone dell'aquila and @Pettersson !

    I removed the attached picture beacuse the QR code was visible so that no one else can use it, just to be safe! :slight_smile:

    I however forgot to write down the error message. @simone dell'aquila could you write down the error message here? I think it was something like “Cant be activated on current dataplan, try again later”.

     

    Translate
    Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.
    simone dell'aquilaTrådskapare
    Registrerad användare
    October 24, 2019

    Hi @Nils! the error message is “Unable to complete Data plan change. Your data plan could not be set up. try later” 

    hi @Pettersson! yes I did, I was using wifi connection.

     

    so just to recap, i´m trying to install my Swedish eSim on my Italian iPhone, where already is installed an Italian sim 

    Translate
    Superhjälte
    PetterssonSuperhjälteSvar
    Superhjälte
    October 24, 2019

    @simone dell'aquila I see! Just to try, what happens if you change your region to Sweden just when you try to set it up? Settings → General → Language and region → Region → Sweden. It shouldn't make any difference, but it's worth a try. Also, try to generate a new eSIM QR-code on “Mitt3” and see if it makes any difference. 

     

    Do you get the same error message? Do you know if you iPhone may be locked to your Italian carrier? 

    Translate
    Har mitt svar hjälpt dig? Gilla eller markera som bästa svar för att hjälpa andra 🤓
      Nils
      Moderator
      NilsModerator
      Moderator
      November 1, 2019

      Hi again @simone dell'aquila ! How has everything worked out for you? :slight_smile:

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      Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.
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