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imessage facetime identity error

  • February 25, 2021
  • 4 svar
  • 52 visningar

I moved my number from another carrier and now an error message appears on my phone that says ‘this number is no longer associated with iMessage and FaceTime’. The number is correctly listed on ‘phone’ settings so might have something to do with the original sim card number but nothing I can do about that. Any ideas?

Bäst svar av Chipsgeneralen

Hey, my partner had the same issue a while back. I just “restarted” iMessage. 
And then it just started working again. But, sometimes you have to remove it from imessage and start the process over. 

 

4 svar

  • Trådskapare
  • Nykomling
  • February 26, 2021

Hey @JeppePeppe , hoping you might know the answer to this one? Screenshot of the error attached. the registered number is the correct number for the service ported into Tre from another carrier. Could there be a conflict between the original simcard number vs the activated/ported number causing this issue?

 


Chipsgeneralen
Superhjälte
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  • Superhjälte
  • Svar
  • February 26, 2021

Hey, my partner had the same issue a while back. I just “restarted” iMessage. 
And then it just started working again. But, sometimes you have to remove it from imessage and start the process over. 

 


  • Trådskapare
  • Nykomling
  • February 26, 2021

Ah good one Chips, removing the number and adding it again was a fix ! Cheers and thanks 


JeppePeppe
Community Manager
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  • Community Manager
  • March 1, 2021

Hi @Sasha Jovanovic

Sorry, I wasn't available last week, as to why I didn’t respond.
Glad to read that @Chipsgeneralen’s tip fixed your problem! :grin: