Rookie

Besvarat

Do not receive short messages from Romanian numbers

3 svar
83 visningar
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Hello, my Romanian bank sends me SMSs with authorisation codes, but they do not reach me. The bank has done everything they could at their end, resetting everything, please have a look at Tre side as well. Many thanks!

LimpenSvar

Moderator

Hi @Cristian, welcome to 3Community! 👋🏻

To make sure we investigate everything possible, I’d recommend that you contact our customer service. They can help you report the issue so that our technical department has the opportunity to look into what’s going on. It’s not certain that they’ll find anything, but I definitely think it’s worth reporting it, as they might be able to identify the problem 🙂

Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.

P

Pettersson

Superhjälte

@Cristian Hello,

it’s the senders carrier that needs to make an report and investigate why it doesn't work.

Have it worked before?

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Har mitt svar hjälpt dig? Gilla eller markera som bästa svar för att hjälpa andra 🤓

C

CristianTrådskapare

Rookie

Hi,

Thanks for taking the time.

My bank has asked the carrier and they have done it multiple times. It’s a problem that’s been going on for months now.

Last time it worked was March 2nd, at 07:04

Cristian

Translate

Limpen

Svar

Moderator

Hi @Cristian, welcome to 3Community! 👋🏻

To make sure we investigate everything possible, I’d recommend that you contact our customer service. They can help you report the issue so that our technical department has the opportunity to look into what’s going on. It’s not certain that they’ll find anything, but I definitely think it’s worth reporting it, as they might be able to identify the problem 🙂

Translate

Har detta inlägg hjälpt med din fråga? Ge en tumme upp! Har din fråga besvarats? Markera det som ”Bästa svar”, så hjälper du andra framöver.

Behöver du hjälp?

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